Refund policy

This Return and Refund Policy applies to products purchased through https://finsteramber.com.

30-Day Return Period

We accept eligible return requests submitted within 30 days after the order is delivered.

To begin a return, email support@finsteramber.com and include:

  • Your order number;

  • The product you wish to return;

  • The reason for the return; and

  • Photographs if the product is damaged, defective, incomplete, or incorrect.

Please do not send a product back before receiving return authorization and instructions from us. Unauthorized returns may not be accepted or processed.

Return Eligibility

To qualify for a return, a product must:

  • Be unused and in its original condition;

  • Be clean and free from dirt, moisture, stains, odors, or other signs of use;

  • Not have been disassembled, modified, repaired, marked, or intentionally damaged after delivery;

  • Include all original components and accessories, such as charging cables, batteries where included, hooks, handles, stands, covers, manuals, and other supplied parts;

  • Be returned in its original packaging where reasonably possible; and

  • Be safely packaged to prevent damage during return shipping.

Customers may carefully unpack and inspect a camping light to review its size, construction, included accessories, controls, and general appearance.

Reasonable inspection alone does not make a product used.

However, products that show signs of extended outdoor use, contamination, physical damage, unauthorized modification, or other continued use may not qualify for return.

Product Specifications and Compatibility

Customers should review the product information shown on the applicable product page before ordering.

Depending on the product, this information may include:

  • Dimensions;

  • Weight;

  • Light modes;

  • Power source;

  • Charging method;

  • Battery requirements;

  • Included accessories;

  • Color; and

  • Intended use.

If a customer orders a product that does not meet their personal requirements because the specifications were not reviewed before purchase, the return will generally be treated as a personal-reason return.

The product may still be returned within the 30-day return period if it otherwise satisfies the eligibility requirements, but the customer will be responsible for return shipping.

Normal Product Characteristics

Certain characteristics may occur as part of normal manufacturing, packaging, or use and are not normally considered defects.

These may include:

  • Minor differences in product measurements;

  • Slight color differences caused by lighting, photography, or individual screen settings;

  • Minor cosmetic variations that do not affect normal operation;

  • Small surface marks caused by normal packaging or transportation that do not affect functionality; and

  • Slight differences in brightness perception depending on the surrounding environment.

Customers may still request a personal-reason return within 30 days if the product remains eligible, but customer return-shipping rules will apply.

Personal-Reason Returns

Personal-reason returns may include:

  • Changing your mind;

  • Ordering the wrong product;

  • Selecting the wrong size, color, or model;

  • Ordering a product with specifications that do not meet your intended use;

  • Deciding that the product is not suitable for your camping, outdoor, travel, or household needs; or

  • No longer wanting the product.

For an approved personal-reason return:

  • The customer is responsible for return-shipping costs;

  • Original shipping charges, if any, are non-refundable; and

  • The product must satisfy all return-eligibility requirements.

We recommend using a trackable return-shipping service.

FINSTERAMBER LLC is not responsible for customer-return packages that are lost before being delivered to the authorized return address.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery.

Examples of issues that should be reported include:

  • A camping light that arrives physically damaged;

  • A light that does not operate as described when used according to the product instructions;

  • A damaged charging port, cable, switch, handle, hook, stand, or other component;

  • Missing accessories or components that were listed as included;

  • Significant shipping damage;

  • Receiving the wrong product, color, size, or model; or

  • Receiving fewer items or components than stated in the product description.

Contact support@finsteramber.com and provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the complete product;

  • Close-up photographs of the affected area;

  • Photographs of the included accessories and components; and

  • Photographs of the packaging and shipping label where relevant.

We will review the information and provide an appropriate resolution.

Depending on the circumstances, the resolution may include:

  • Replacement components;

  • A replacement product;

  • An authorized return; or

  • A refund.

When a return is required because of a confirmed damaged, defective, incomplete, or incorrect product caused by us, FINSTERAMBER LLC will be responsible for reasonable return-shipping costs.

Non-Returnable Products

A product is not eligible for return when:

  • The return request is submitted more than 30 days after delivery;

  • The product has been used extensively and shows clear signs of continued use;

  • The product has been disassembled, modified, altered, or repaired without authorization;

  • The product has been intentionally damaged;

  • The product contains significant dirt, moisture, corrosion, stains, odors, or other contamination resulting from use;

  • Original accessories or components are missing for reasons not caused by us;

  • Damage occurred because of misuse, improper charging, improper storage, accidental damage, exposure beyond the product’s stated specifications, or failure to follow product instructions; or

  • The product was returned without authorization and cannot be matched to an order.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different model, color, size, or product, please return the original product under this policy and place a separate new order.

Return Address

Approved returns must be sent to:

FINSTERAMBER LLC
9919 Detroit St
Thornton, CO 80229
United States

Do not send a return to this address until you have contacted us and received return authorization and instructions.

Sending a package to this address without authorization does not guarantee that the return will be accepted or refunded.

Return Inspection

After an authorized return is delivered to us, please allow approximately 3–5 business days for inspection.

We will review the returned product’s condition, included accessories, packaging, and eligibility under this policy.

We will then notify you whether the return and refund have been approved.

If a returned product does not meet the requirements of this policy, we may deny the refund or contact you regarding the available options, subject to applicable law.

Refunds

Approved refunds will be issued to the original payment method within 10 business days after return approval.

For personal-reason returns, the refund covers the approved product price. Original shipping charges, if any, are not refunded.

Your payment provider or financial institution may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that a refund was issued, please contact support@finsteramber.com.

Contact Us

For return or refund assistance, please contact:

FINSTERAMBER LLC
Email: support@finsteramber.com
Phone: +1 (517) 483-7527
Address: 9919 Detroit St, Thornton, CO 80229, United States