Privacy Policy

Last Updated: August 12, 2026

This Privacy Policy explains how FINSTERAMBER LLC (“FINSTERAMBER,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://finsteramber.com, place an order, contact us, or otherwise interact with our online store.

Our online store is hosted through Shopify, which provides the ecommerce and checkout infrastructure used to operate the Website.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Website.

Contact and Delivery Information

When you place an order or contact us, we may collect:

Your name;
Email address;
Telephone number;
Billing address;
Shipping address; and
Information included in customer-service communications.

Order Information

We may collect and maintain information relating to your purchases and interactions with our store, including:

Products viewed or added to your shopping cart;
Products ordered;
Order number and order date;
Order value;
Shipping and tracking status;
Return and refund requests;
Communications regarding damaged, defective, incomplete, or incorrect products; and
Photographs voluntarily submitted in connection with shipping, damage, return, or refund claims.

For example, if you report that a camping light arrived damaged, is missing an included accessory, or is otherwise incorrect, we may request photographs reasonably necessary to review the issue.

Payment and Transaction Information

Payments are processed through PayPal.

We may receive limited transaction information necessary to process and maintain your order, such as:

Payment status;
PayPal transaction identifiers;
Payment confirmation;
Refund status; and
Limited transaction details necessary to process an order, refund, or payment-related inquiry.

We do not directly receive or store your complete PayPal login credentials or complete payment-card information.

PayPal processes payment information according to its own privacy policy and applicable terms.

Customer Account Information

If customer-account functionality is available and you create an account, we may process:

Account login information;
Saved contact information;
Saved delivery information;
Order history; and
Account preferences.

Device and Website Information

Shopify and related Website technologies may automatically collect certain technical and usage information, including:

IP address;
Browser type;
Device type;
Operating system;
Network and technical identifiers;
Referring website or source;
Pages and products viewed;
Shopping-cart activity;
Date and time of access; and
Information about your interactions with the Website.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or submit information through the Website;
Automatically through Shopify cookies and similar technologies;
From PayPal when it processes a payment or refund;
From shipping carriers and fulfillment providers;
From Shopify, which hosts and supports our online store; and
From fraud-prevention, Website-security, and related service providers used in connection with our ecommerce operations.

3. How We Use Personal Information

We may use personal information to:

Receive and process orders;
Confirm payment status;
Fulfill and ship products;
Provide tracking and delivery information;
Respond to product and order questions;
Process authorized returns and refunds;
Review damaged, defective, incomplete, or incorrect-item claims;
Maintain customer accounts and order records;
Detect and prevent fraud or unauthorized transactions;
Protect our Website, customers, and accounts;
Diagnose Website and checkout issues;
Understand general Website performance and usage;
Improve Website functionality and product information;
Maintain accounting, tax, transaction, and business records;
Enforce our policies and agreements;
Resolve disputes;
Respond to customer-service requests; and
Comply with applicable laws and lawful government requests.

We may also use aggregated or de-identified information that cannot reasonably be used to identify an individual.

4. How We Disclose Personal Information

We disclose personal information only where reasonably necessary for our business operations, transactions, legal obligations, or other purposes described in this Privacy Policy.

Shopify

Shopify provides the technical infrastructure used to host and operate our online store.

Shopify may process customer, order, checkout, device, security, and Website-usage information as necessary to provide and maintain its ecommerce services.

Shopify handles personal information according to its own applicable privacy policies and terms.

PayPal

We may provide information to or receive transaction information from PayPal for purposes including:

Processing payments;
Payment authorization;
Fraud screening;
Payment disputes; and
Processing refunds.

PayPal provides payment-processing services and is not responsible for product fulfillment, shipping, or returns.

Shipping and Fulfillment Providers

We may provide information reasonably necessary to fulfill and deliver an order to shipping carriers or fulfillment providers, including:

Customer name;
Shipping address;
Telephone number;
Email address; and
Relevant order information.

This information is used to prepare, ship, track, and deliver orders.

Technical and Security Providers

Shopify and related service providers may process technical information for purposes such as:

Website hosting;
Cloud infrastructure;
Checkout functionality;
Shopping-cart functionality;
Fraud detection;
Website security;
Error monitoring;
Basic analytics; and
Protection against spam, bots, or automated abuse.

Security technologies such as CAPTCHA or similar tools may be used where reasonably necessary to protect Website forms and checkout functions.

Legal Disclosures

We may disclose personal information when reasonably necessary to:

Comply with applicable law;
Respond to a valid court order, subpoena, or lawful government request;
Investigate fraud, security incidents, or unlawful activity;
Enforce our agreements and policies;
Protect the rights, property, or safety of FINSTERAMBER LLC, our customers, or others; or
Establish, exercise, or defend legal claims.

Business Transactions

Personal information may be disclosed or transferred in connection with a legitimate merger, acquisition, financing, restructuring, sale of business assets, or similar business transaction, subject to applicable legal requirements.

5. Advertising and Marketing Technologies

We do not sell customer personal information for monetary payment.

Shopify may use essential, functional, security, analytics, and other platform technologies necessary to operate and support the online store.

If we use additional advertising, analytics, email-marketing, or similar technologies that materially change how personal information is collected or disclosed, we may update this Privacy Policy and provide notices or choices where required by applicable law.

6. Cookies and Similar Technologies

Shopify and its service providers may use cookies, local storage, pixels, and similar technologies.

These technologies may be used to:

Keep the Website functioning;
Operate the shopping cart and checkout;
Remember cart contents and preferences;
Maintain customer-account sessions;
Prevent fraud and automated abuse;
Protect Website and form security;
Measure Website traffic and performance; and
Diagnose technical problems.

You may manage or block cookies through your browser settings.

However, blocking essential cookies may prevent the shopping cart, checkout, customer-account functions, or other parts of the Website from operating correctly.

Where applicable law requires additional cookie choices or consent mechanisms, we will provide appropriate options.

7. Marketing Communications

We do not automatically subscribe customers to promotional communications simply because they place an order.

If we offer an optional newsletter, promotional email, or similar marketing subscription, we may use the contact information provided for that purpose where permitted by applicable law.

You may unsubscribe from promotional emails by:

Using the unsubscribe link included in the message; or
Contacting us at support@finsteramber.com.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications concerning:

Orders;
Payments;
Shipping;
Delivery;
Returns;
Refunds;
Account security; or
Customer-service requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill and document orders;
Provide customer service;
Process returns and refunds;
Resolve payment or delivery disputes;
Maintain transaction and accounting records;
Meet tax, legal, and regulatory obligations;
Prevent fraud and security incidents; and
Enforce our agreements and policies.

Retention periods may vary depending on the type of information, transaction, legal obligations, and potential disputes.

When personal information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of, subject to applicable law and the retention practices of Shopify, PayPal, shipping providers, and other applicable service providers.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

Unauthorized access;
Misuse;
Loss;
Alteration; and
Unauthorized disclosure.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

Please do not send Social Security numbers, complete payment credentials, account passwords, government identification documents, or other sensitive personal information through ordinary email unless specifically requested through an appropriate secure process.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

Confirm whether we process your personal information;
Request access to certain personal information;
Request correction of inaccurate personal information;
Request deletion of certain personal information;
Obtain certain information in a portable format; and
Appeal certain decisions relating to an applicable privacy request.

These rights may be subject to exceptions under applicable law.

For example, we may be permitted or required to retain certain information where necessary to:

Complete a transaction;
Maintain legally required business records;
Prevent fraud;
Resolve disputes;
Protect legal rights; or
Comply with applicable laws.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

11. Submitting a Privacy Request

To submit a privacy-related request, email:

support@finsteramber.com

Please use the subject line:

Privacy Request

Provide enough information for us to locate the relevant order, customer account, or interaction.

Please do not send sensitive identification documents unless we specifically request information reasonably necessary to verify your identity.

Depending on the request, we may need to verify:

Your identity;
Your relationship to the relevant order or account; and
The authority of another person acting on your behalf.

If applicable privacy law provides you with a right to appeal a decision regarding your privacy request, you may email us using the subject line:

Privacy Request Appeal

Please explain why you believe the decision should be reconsidered.

12. Children’s Privacy

Our Website is not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If a parent or legal guardian believes that a child has submitted personal information through our Website, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites and Services

Our Website may contain links to third-party websites or services.

Information provided directly to Shopify, PayPal, a shipping carrier, or another third-party service provider may also be governed by that party’s privacy policy and applicable terms.

We do not control the privacy, security, or content practices of independently operated third-party websites and services.

We encourage customers to review the privacy policies of third parties before providing personal information directly to them.

14. International Processing

Although FINSTERAMBER currently sells and ships products within the contiguous United States, Shopify and other service providers may process or store personal information in the United States, Canada, or other locations where they or their service providers operate.

Where required by applicable law, service providers may use appropriate contractual, organizational, or other legally recognized safeguards for international data processing.