1. What products does FINSTERAMBER sell?
FINSTERAMBER focuses on camping lights and portable lighting products designed for camping, tents, outdoor activities, travel, and other everyday lighting needs.
Product specifications vary by item, so please review the individual product page before ordering.
2. Where do you ship?
We currently ship to eligible addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
Please review our Shipping Policy for complete shipping information.
3. How long does delivery take?
Our estimated total delivery time is generally 7–15 business days, including:
-
Processing time: 1–2 business days
-
Shipping-transit time: Approximately 6–13 business days
Delivery estimates are not guaranteed delivery dates and may be affected by carrier delays, weather, holidays, or address issues.
4. How much does shipping cost?
Our standard shipping rates are based on the order subtotal:
-
Orders from $0.00 to $39.98: $5.00 standard shipping
-
Orders of $39.99 or more: Free standard shipping
The applicable shipping charge will be displayed during checkout before you submit your order.
5. How can I track my order?
Once your order has shipped, we will send a shipping-confirmation email containing the available carrier and tracking information.
Tracking information may take some additional time to become active after the shipping-confirmation email is sent.
6. What payment methods do you accept?
We currently accept PayPal only.
Depending on your PayPal account and eligibility, PayPal may allow you to fund your payment using a PayPal balance, linked bank account, eligible card, or another option made available by PayPal.
All transactions on our store are processed in United States dollars (USD).
7. Can I change or cancel my order?
If you need to correct an order or shipping address, please contact us as soon as possible at support@finsteramber.com.
We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been transferred to the shipping carrier.
Please include your order number when contacting us.
8. What is your return policy?
Eligible products may be returned within 30 days after delivery.
Returned products generally must be unused, in their original condition, and include all original components and accessories.
Before returning a product, please contact support@finsteramber.com to request return authorization and instructions.
Please do not send a return without prior authorization.
9. Who pays for return shipping?
For approved returns made for personal reasons, such as changing your mind or ordering the wrong product, the customer is responsible for return-shipping costs.
If we confirm that you received a damaged, defective, incomplete, or incorrect product due to an issue attributable to us, FINSTERAMBER LLC will be responsible for reasonable return-shipping costs.
10. What should I do if my camping light arrives damaged or does not work properly?
Please contact us promptly at support@finsteramber.com.
Include:
-
Your order number;
-
A description of the issue;
-
Photographs of the complete product;
-
Close-up photographs of the affected area;
-
Photographs of included accessories where relevant; and
-
Photographs of the packaging and shipping label where applicable.
We will review the information and provide the appropriate next steps.
11. Are FINSTERAMBER camping lights waterproof?
Water-resistance specifications vary by product.
Please review the individual product page for the applicable water-resistance or environmental-use information.
Unless a product is specifically described as waterproof, it should not be assumed to withstand immersion in water.
We also recommend following all product-specific charging, operating, and care instructions.
12. How can I contact FINSTERAMBER?
You can contact our customer-service team regarding products, orders, shipping, returns, refunds, or payment questions.
FINSTERAMBER LLC
Email: support@finsteramber.com
Phone: +1 (517) 483-7527
Address: 9919 Detroit St, Thornton, CO 80229, United States
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT)
When contacting us about an existing order, please include your order number so we can locate the relevant information more efficiently.